FAQ

Where are you located and where do you ship to?

I'm based in Poland and I ship worldwide with the exception of Russia, United Kingdom and Iran. Please note these may change in the future!

Temporarily, I don't ship to Canada as the Polish Post has suspended shipments due to the Canadian Post's strike. This is only temporary though and I will ship to Canada as soon as it's possible to do so again!

When will my order ship?

I need 1-10 days to pack and ship your order, depending on the current volume of orders. Small delays may happen if there are a lot of orders at once. I work hard to ship your orders as quickly as possible, but I'm just one person with another full-time job. Thank you for your patience!

How long will my order take to arrive once it's shipped?

International shipments usually take between 1-3 weeks. Domestic shipments typically arrive in 1-4 business days depending on the shipping method of your choice.

Please note shipping times may be extended during some times of the year, such as around holidays!

What if my order arrives damaged or doesn't arrive?

Please do not hesitate to contact me at vexnir.art@gmail.com or via the Contact page if this happens. I'll be happy to help you resolve the issue.

Are the items in your store print on demand?

No, all of my items are printed locally, then packaged and shipped by me, so the stock is limited. Every photo in this store is not a mockup, they're real photos I have taken myself.

Is any of the art in your store made with AI?

No, these artworks are all 100% human made. By purchasing anything here you're directly supporting my work as an artist, as the income helps me buy things such as art supplies!

Do you take commissions?

I have very limited time due to working a fulltime job alongside running this little store, so it happens rarely. But please do contact me if you wish to ask for a commission, maybe I'll be able to take it at that moment.