FAQ
Where are you located and where do you ship to?
I'm based in Poland and I ship worldwide with the exception of United Kingdom (due to VAT issues), Russia and Iran. Please note these may change in the future!
Update: As of 2nd of March 2026, the Polish Post has also temporarily suspended shipping to the following countries: Saudi Arabia, Bahrain, Iraq, Israel, Jordan, Qatar, Kuwait, Lebanon, Oman and United Arab Emirates.
When will my order ship?
I need 1-7 working days to pack and ship your order, depending on the current volume of orders. Small delays may happen if there are a lot of orders at once. I work hard to ship your orders as quickly as possible, but I'm just one person with another full-time job. Thank you for your patience!
How long will my order take to arrive once it's shipped?
International shipments usually take between 1-5 weeks. Domestic shipments typically arrive in 1-4 business days depending on the shipping method of your choice.
Please note shipping times may be extended during some times of the year, such as around holidays!
Do I have to pay customs/tax/etc?
Outside of the European Union, international shipments might be subject to customs, regulations, taxes, or duties. These will be your responsibility to pay as a buyer.
I'm not responsible for any fees or taxes incurred on your order and these fees are not included in the item’s price or shipping costs.
What if my order arrives damaged or doesn't arrive?
Please do not hesitate to contact me at vexnir.art@gmail.com, via the Contact page, or through messages on Instagram or Bluesky if you prefer (linked on the bottom of this webpage). I'll be happy to help you resolve the issue. I typically reply within a few hours.
IMPORTANT: If I don't respond to your email within 24 hours, please try contacting me again via the contact page or my social media. I've unfortunately had some emails be filtered as spam, so if you don't receive a reply within 24h, that most likely means I did not see your message because it went into the spam inbox.
Are the items in your store print on demand?
No, all of my items are printed locally, then packaged and shipped by me. I print the prints and postcards at home on a high quality photo printer, while the stickers are ordered from one of the local print shops in small quantities.
Is any of the art in your store made with AI?
No, these artworks are all 100% human made. By purchasing anything here you're directly supporting my work as an artist, as the income helps me buy things such as art supplies!
Do you take commissions?
I have very limited time due to working a fulltime job alongside running this little store, so it happens rarely. But please do contact me if you wish to ask for a commission, maybe I'll be able to take it at that moment.